Customer Services Representative

Course Code: CSR

The Customer Services Representative course prepares students to provide professional service through telephone, email, and in-person customer interactions. It focuses on client relations, customer needs, complaint handling, records, office applications, teamwork, and consistent service.

Students practice communication, active listening, problem solving, service recovery, and office-support skills used to create dependable customer experiences.

What you will learn in this course:

Client relations and professional etiquette
Telephone and email communication
Active listening and rapport
Complaint response and conflict resolution
Customer records and office applications
Sales support, teamwork, and service consistency

Admission Requirements:

Be at least eighteen (18) years of age.
Present a valid government-issued photo identification.
Submit a High School Diploma, High School Equivalency (GED). Applicants who do not possess a High School Diploma or GED must successfully pass the school's Entrance Examination.

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Customer Services Representative Course Overview

Develop the communication, active-listening, customer-service, problem-solving, and teamwork skills used to support professional client experiences. Course code: CSR.

What You Will Learn

Client Communication and Rapport

Practice professional etiquette, active listening, questioning, empathy, tone, clear explanations, and dependable client support.

Complaint Handling and Conflict Resolution

Learn approaches for responding to dissatisfaction, identifying concerns, setting expectations, and applying service-recovery strategies.

Customer Records and Office Tools

Develop accurate recordkeeping, office-application, telephone, email, and documentation practices that support service operations.

Sales Support, Teamwork and Service Quality

Explore service consistency, teamwork, referrals, follow-up, customer needs, and professional support for business operations.

Scenario-Based Practice

Customer-interaction scenarios provide opportunities to practice communication, complaint response, problem solving, and professional follow-through.

Career Opportunities

These skills may be relevant to customer-service, client-support, call-center, reception, service desk, sales-support, and related roles, depending on employer requirements.

Frequently Asked Questions

What is the Customer Services Representative course?: It is focused training in client relations, telephone and email communication, customer needs, complaint handling, conflict resolution, records, service support, office applications, teamwork, and consistent service.
What is the course code?: The course code shown on the page is CSR.
Will I practice phone and email communication?: Yes. Professional telephone and email communication are listed along with customer-interaction scenarios and office tools.
Does the course include complaint handling?: Yes. The curriculum lists handling complaints professionally and using problem-solving and conflict-resolution strategies.
What are the admission requirements?: Applicants must be at least 18, present valid government-issued photo identification, and provide a high school diploma or equivalent credential, or pass the school entrance examination.
How long does the course take?: The page displays one-week morning, two-week afternoon and evening, and six-session weekend formats. Confirm availability with IDI.
How much does the course cost?: The payment accordion displays a total cost of $2,500. Confirm current tuition, materials, fees, payment dates, and refunds directly with IDI.
Does course completion guarantee employment?: No. Completion does not guarantee employment, salary, promotion, internship, job placement, or employer acceptance.

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