Customer Service / Office Support Assistant

Course Code: CROSA

The Customer Service / Office Support Assistant program prepares students to communicate effectively with customers while supporting office operations. Training emphasizes professional service, clear communication, records, office tools, teamwork, and dependable follow-through.

Students develop practical strategies for customer interactions, complaints, problem solving, reception, scheduling, documentation, and workplace professionalism.

What you will learn in this course:

Customer communication and active listening
Complaint handling and conflict resolution
Office operations, records, and technology
Reception and telephone support
Problem solving and service recovery
Teamwork, professionalism, and confidentiality

Admission Requirements:

Be at least eighteen (18) years of age.
Present a valid government-issued photo identification.
Submit a High School Diploma, High School Equivalency (GED). Applicants who do not possess a High School Diploma or GED must successfully pass the school's Entrance Examination.

Calculate your program completion date:Starting Date:Total Weeks:Expected Completion Date:MM/DD/YY

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Customer Service / Office Support Assistant Overview

Develop communication, customer-service, office-support, technology, problem-solving, and professional skills for responsive workplace service. Course code: CROSA.

What You Will Learn

Customer Communication and Service

Practice listening, questioning, empathy, professional etiquette, clear responses, rapport, and consistent customer support.

Complaints, Conflict and Problem Solving

Develop methods for identifying concerns, setting expectations, resolving issues, escalating appropriately, and rebuilding trust.

Office Operations and Technology

Build familiarity with records, scheduling, office tools, correspondence, accurate data, confidentiality, and reliable administrative support.

Reception, Teamwork and Department Support

Practice telephone and reception support, teamwork, supervisor assistance, workplace professionalism, and service coordination.

Scenario-Based Practice

Role-plays and realistic office-service situations help students apply communication, service recovery, problem solving, and professional-response techniques.

Career Opportunities

Customer-service and office-support skills may transfer to customer support, reception, service desk, sales support, administrative support, and related roles, depending on employer requirements.

Frequently Asked Questions

What is the Customer Service / Office Support Assistant program?: It is training in customer communication, service, office procedures, technology, records, reception, teamwork, and professional support.
What is the course code?: The course code shown on the page is CROSA.
Will I learn complaint handling?: Yes. The curriculum includes difficult interactions, problem solving, conflict resolution, service recovery, and respectful response strategies.
What are the admission requirements?: Applicants must be at least 18, present valid government-issued photo identification, and provide a high school diploma or equivalent credential, or pass the school entrance examination.
How long does the program take?: The schedule displays daily and weekend formats with different durations. Confirm the current calendar and section availability with IDI.
How much does the program cost?: The payment plans display a total cost of $15,000. Confirm tuition, materials, fees, payments, and refunds with IDI.
Does completion guarantee employment?: No. Completion does not guarantee employment, salary, promotion, internship, job placement, or employer acceptance.
How should I confirm the current schedule?: Contact IDI to verify start dates, delivery format, session times, attendance rules, holidays, tuition, and included resources before enrolling.

Pre-register or request program information.